All goods sold are not refundable nor exchangeable.
POLICY
Upon receiving the items, if there is ANY defect/damage, please email notification in writing together with supporting picture within 24 hours of receiving the items. Otherwise NO defect/damage claim will be entertained.
Items returned must be in the original condition together with the accompanying packaging.
All costs incurred for returning the goods is the Buyer Responsible.
It MUST NOT have any sign of damage or misuse. Otherwise the defect/damage claim will become null and void.
Customers are recommended to inspect package contents upon delivery before signing for acknowledgement of receipt of goods.
Wear and tear on parcel exterior packaging caused during transit of delivery is not entitled for refund or replacement.
If you have any question or something is unsatisfactory, please email us at contact_us@ezipaq.com
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